Problem with the mp4 player

[spike_boy]

Hy, I have problem with my mp4 player, in short the soft dosen't recognize it but the windows does see it, I can enter an put music but i want to change my firmware because I want to put video on in it and i can't beacause when i play a video it gives me an error, aniway I want to know how I can make the soft to recognize it so I can make a backup of the firmware i have because because I can't find the firmware for it, this is all the data I have found from it board id:LBL1-FTP200T01N-00 year that is made 2007-08-18 and the software version is 05.00.0001, the mp4 is an Allfine m2019, please help me!

[JimGovt]

Different unit but did a Low-Level format and now my unit wont boot to play anything on it. Can get to disk space but files no longer there. Cant find firmware anyware to replace on the space from USB connected to computer. I use the Menu and Play buttone to get on and connect to Computer USB. When boot alone NOTHING except for Blue Screen saying LOADING. I did the low-level format thingy thought that would ONLY erase MY songs and movies. Anyone know where to get the correct Firmware and then install on the system to get back to where I was before? Unit is anyka PMP2501 when connect to my Computer on USB Windows XP SP3. Claims Bios ver PMP MLC V2.1.6. Thank you in advance for any help as I'm sure others need this same help. Purchased from Geeks.Com couple of months ago.
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ThanxAll4Help